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Frequently Asked Questions

Covid19

The hotel in compliance with Local, State, and National public health guidelines.

Staff is wearing masks/face shields while on property

Enhanced cleaning and disinfecting protocol are in place for guest’s rooms and all common areas with EPA approved disinfectants

Social distancing in place

Covid19 advisory posters are displayed to remind guests of proper protocol

BOOKING POLICIES

AGE REQUIREMENT POLICY

Guests must be 21 years or older to reserve a room.

CONNECTING ROOM POLICY

No connecting rooms available.

EXTRA BEDDING POLICY

No additional beds available. Baby cribs available upon request, free of charge.

CHECK-IN & CHECKOUT POLICIES

EARLY CHECK-IN POLICY

Check-in time is 3:00pm. Early check-in is subject to availability at the time of arrival. An early check-in charge may apply, please contact the hotel for further information. Please note, early check-in will NOT be available during high-demand periods.

LATE CHECKOUT POLICY

Checkout time is 12:00pm. We are pleased to offer late checkouts subject to availability on the scheduled departure date for an additional fee.

PAYMENT POLICIES

PAYMENT POLICY

A valid Credit/Debit card is required at check-in for payment of the room and tax as well as to guarantee incidentals.

For third-party credit card arrangements, please contact the hotel directly. Third-party credit card payments must be pre-approved at least 72 hours prior to arrival.

CREDIT/DEBIT CARD POLICY

Debit and Credit cards will be authorized at check-in for the amount for the guest’s stay, plus an amount to cover incidentals. The authorization will hold the funds until check out. Upon check out, all guest’s charges are to be settled, at which time all non-used funds held by the hotel will be released. Authorized amounts may take up to 3 business days or more after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges related to held funds.

For guests with prepaid reservations, Debit/Credit cards will be authorized at check-in for incidentals. The authorization will hold the funds until check out. If at check out, there are no charges, funds will automatically be released.

GENERAL POLICIES

PET POLICY

No pets are allowed.

HEALTH & WELL-BEING POLICIES

SMOKING POLICY

The hotel is 100% smoke-free, including e-cigarettes. Smoking is not permitted in any of our guest rooms or lobby areas. Any evidence of smoking within premises will result in a $250.00 cleaning fee.

NOISE/DISTURBANCE POLICY

Parties are not permitted in any guest rooms or suites. Up to four guests are permitted in a room or suite at any one time. Noise complaints are taken seriously and may result in eviction without compensation. Compensation may be given to the guests who have been disturbed and may be charged to your account at the hotel’s discretion.